Hôtel Le Dormeur du Val
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Fast facts
Check in from | 14:30 |
|---|---|
Check out by | 11:00 |
Breakfast | Breakfast available. |
Pets | Pets are not allowed. |
Children | Children are welcome at this hotel. |
Amenities
More about Hôtel Le Dormeur du Val
Hôtel Le Dormeur du Val
Located in Charleville-Mézières, the hotel Le Dormeur du Val is next to the Belgium border. It offers soundproofed rooms with air-conditioning, free Wi-Fi and a flat-screen TV with cable channels.
Ratings and reviews
Traveller reviews
Comment: 21 Dec 2024
Stayed in: Dec 2024
Beautiful discovery!!!
Thank you to the staff for their hospitality.
And I'll be back with pleasure.
Hotel response
Comment: 30 December
Nous vous remercions pour cet excellent commentaire et note.
Ce fût un plaisir de vous accueillir.
Au plaisir de vous accueil de nouveau dans notre maison lors de votre futur déplacement à Charleville-Mézières.
Cordialement.
Estelle - Directrice Hôtel Le Dormeur du Val.
FR
Comment: 30 Dec 2024
Stayed in: Dec 2024
Know what to expect...
- parking ticket provided by the hotel and paid to the hotel not working ("we do not have to deal with the problems of this parking, it is not ours, call them at the terminal")
- Noisy room (avoid room 2.5, above the reception, very poorly soundproofed (you can hear the TV of the ground floor and all the discussions of the reception) - "you want me to turn off the TV?"
- duvet just the width of the bed (so 2 adults are not covered) - see photo - "we can do nothing"
- bath towels placed in front of the bathtub to be changed but not changed and put back on the hook (!)
- decanters of water taken back when the rooms are made but no replacement made (we had to ask 2 days in a row)
- Mattress (or bed base) dug in the center (room 2.5)
Reading the comments, we found that the Director systematically responds by accusing them of bad faith, subjectivity, non-compliance with the rules...
In the overall stay everything went well however but it is a succession of details and dissatisfactions with no solution proposed other than "we can do nothing" and in the total absence of a manager that makes us dissatisfied and dissatisfied with our stay.
It would have been (in my opinion) more beneficial to have taken our concerns into account by at least talking to each other, because we can understand that there may be problems, but the behaviour of blaming everything on customers and avoiding responsibility has, I admit, really irritated us.
I suspect that the answer (if any) will be a total rejection of our problems, an accusation of bad faith, aggression, or whatever pirouette couarde....
On the other hand, super positive experience at the restaurant!
The young man (again happy birthday!) and the chef perfectly orchestrated our dinner, including the vegan constraints of 2 of us (we were 4). Excellent dinner and perfect service.
Hotel response
Comment: 10 January
Nous vous remercions d'avoir pris le temps de laisser votre avis.
Nous avons répondu à votre email de réclamation avec notre point de vue et les éléments correctifs à vos remarques,
votre avis et notes ne reflètent pas votre séjour dans notre établissement.
Après recherche auprès du service du parking, la procédure d'utilisation du ticket parking fourni par nos soins n'a pas été respectée dès la première utilisation de celui-ci, ce qui fait que le ticket n'était plus fonctionnel les jours suivants.
Pour votre information, lors d'un de mes repos je reste à la disposition de mes collaborateurs et peux gérer les urgences, en ce qui concerne votre demande cela n'était pas une urgence, et comme indiqué par ma collaboratrice la réclamation sera traitée à mon retour.
En vous souhaitant une bonne continuation.
Cordialement.
Estelle - Directrice Hôtel Le Dormeur du Val.
Comment: 7 Dec 2024
Stayed in: Dec 2024
Validated discovery
The place is atypical with the industrial side but also cozy with very trendy spaces. In summer they must be excellent in the driveway separating the buildings.
The rooms are very well equipped and it is full of surprise also.
The services are good, breakfast changes in the mornings but we find the basics.
I had only one meal in the restaurant and the fish was enough for me I could not eat anything else.
The place is worth a stop.
Hotel response
Comment: 30 December
Nous vous remercions pour ce très beau commentaire et note.
Ce fût un plaisir de vous accueillir.
Au plaisir de vous accueil de nouveau dans notre maison lors de votre futur déplacement à Charleville-Mézières.
Cordialement.
Estelle - Directrice Hôtel Le Dormeur du Val.
Comment: 24 Sep 2024
Stayed in: Sep 2024
Poetic and charming Pension
We arrived on Friday around 4pm. More than warm welcome and we were accompanied to the room
Very nice spacious room, impeccable cleanliness
New and very comfortable bedding
Soft and matching color.
The Inn has a nice well-appointed courtyard, comfortable armchair to sip a quiet cocktail
Original decoration of bathtubs planted with plants and aromatics
It feels good and I particularly recommend the restaurant we went to two nights in a row
Healthy cuisine, fresh and sublimated products bravo to the chef
We left on Sunday morning delighted with our stay and I hope we will return to this beautiful place
Hotel response
Comment: 29 September
Nous vous remercions pour cet excellent commentaire et note.
Ce fut un plaisir de vous accueillir, nous serions ravis de vous accueillir pour un prochain séjour.
Au plaisir.
Cordialement.
Estelle - Directrice Hôtel Le Dormeur du Val.
Comment: 3 Aug 2024
Stayed in: Jul 2024
Location
32 Bis Rue De La Gravière, Charleville-Mézières, 08000, France|0.11 miles from Statue de Charles de Gonzague
10 things to dowithin 0.30 miles
Check in and check out
Check in from:
14:30
Check out before:
11:00
Good to know
Children are welcome at this hotel.
2 years old and under
Children can use extra beds for free.
Pets are not allowed.
Breakfast available.
Breakfast menu
Buffet.
Breakfast price
£13 (≈EUR 15.4)/person
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. A damage deposit of EUR 90 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
