Hotel Viu Milan
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Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast available. |
Pets | Pets allowed with extra charge. |
Children | Children are welcome at this hotel. |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Hotel Viu Milan
Hotel Viu Milan
Offering a rooftop pool with 360° panoramic views, Hotel VIU Milan, a Member of Design Hotels is located in Milan city centre, a 10-minute walk from Piazza Gae Aulenti, and the fashionable Corso Como area.
Ratings and reviews
Cleanliness4.5
Location4.0
Service4.5
Rooms4.5
Value4.0
Sleep quality4.5
Traveller reviews
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Mentioned by travellers
Business traveller
Comment: 12 Feb 2025
OF THE HIGHEST LEVEL
High level structure, very kind staff and large and well-kept rooms, the price, clearly affected by the high quality level. Strategic and central location also the breakfast on the top floor with panoramic views was great with ambia choice
Hotel response
Comment: 12 February
Gentile Ninoc,
Grazie di cuore per le belle parole!
Siamo felicissimi che abbiate apprezzato la qualità della nostra struttura, il servizio del nostro team e l’esperienza della colazione con vista panoramica. Per noi è fondamentale offrire un soggiorno all’altezza delle aspettative, e sapere che vi siete trovati bene è la soddisfazione più grande.
Speriamo di rivedervi presto per un’altra esperienza all’insegna del comfort e dell’ospitalità!
Un caro saluto da tutto il team di Hotel Viu!
Savo, Guest Relations
Grazie di cuore per le belle parole!
Siamo felicissimi che abbiate apprezzato la qualità della nostra struttura, il servizio del nostro team e l’esperienza della colazione con vista panoramica. Per noi è fondamentale offrire un soggiorno all’altezza delle aspettative, e sapere che vi siete trovati bene è la soddisfazione più grande.
Speriamo di rivedervi presto per un’altra esperienza all’insegna del comfort e dell’ospitalità!
Un caro saluto da tutto il team di Hotel Viu!
Savo, Guest Relations
Group traveller
Comment: 11 Feb 2025
Always Welcomed!
I wanted to not leave Italy without expressing my gratitude and appreciation to the team at Hotel Viu for always welcoming us with open arms.
I want to specifically express my gratitude to Savo Vulevic who always makes sure we are taken care of in every aspect of our stay.
Thank You Thank You Thank You!
As time passes we continue to love coming back to Milan and specially back to the Viu.
Sincerely,
Paul Tsang and Efrain De La Rosa
I want to specifically express my gratitude to Savo Vulevic who always makes sure we are taken care of in every aspect of our stay.
Thank You Thank You Thank You!
As time passes we continue to love coming back to Milan and specially back to the Viu.
Sincerely,
Paul Tsang and Efrain De La Rosa
Hotel response
Comment: 12 February
Dear Paul and Efrain,
Thank you so much for your kind words! It truly means a lot to the entire team at Hotel Viu to know that you feel welcomed and taken care of every time you visit. We work hard to create a warm and memorable experience for our guests, and knowing that it makes a difference is the best reward.
A special thank you for your appreciation of Savo—he and the whole team are always happy to go the extra mile to make your stay special.
We can’t wait to welcome you back to Milan and, of course, to Hotel Viu!
Safe travels and see you soon!
Monica, Guest Relations
Thank you so much for your kind words! It truly means a lot to the entire team at Hotel Viu to know that you feel welcomed and taken care of every time you visit. We work hard to create a warm and memorable experience for our guests, and knowing that it makes a difference is the best reward.
A special thank you for your appreciation of Savo—he and the whole team are always happy to go the extra mile to make your stay special.
We can’t wait to welcome you back to Milan and, of course, to Hotel Viu!
Safe travels and see you soon!
Monica, Guest Relations
Family traveller
Comment: 23 Jan 2025
Stayed in: Dec 2024
Just wow!
Very modern hotel, close to Chinatown and many popular sites. It doesn't look far on the map from the main train station but definitely use a cab. Entire experience was very upscale, or at least it felt like it. Fairly expensive, but well worth it, plus we were there on a weekend right after Christmas. We stayed 2 nights, and we even had a 4 month old grandson in the party. Staff was very attentive. Breakfast in the roof top cafe was marvelous. The on-site restaurant was excellent. Wish I had made a note of the names of everyone so I could list them and say, Bravo!
Hotel response
Comment: 26 January
Dear Jerrym, thank you so much for your wonderful review! We’re very pleased to hear you had such an enjoyable and upscale experience with us. It’s especially rewarding to know that our team left a lasting impression on you with their attentiveness and care, and we’re so glad you felt supported during your stay!
We’ll be sharing your kind words with all the staff, from the breakfast to the colleagues at our on-site restaurant, it’s a team effort, and your appreciation means the world to us.
We hope to welcome you and your family back soon, perhaps next time we can make it even more memorable!
Kind regards.
Savo,
Guest Relations
We’ll be sharing your kind words with all the staff, from the breakfast to the colleagues at our on-site restaurant, it’s a team effort, and your appreciation means the world to us.
We hope to welcome you and your family back soon, perhaps next time we can make it even more memorable!
Kind regards.
Savo,
Guest Relations
Couple
Comment: 16 Jan 2025
Stayed in: Jun 2024
Terrible staff and management
Simply the worst customer service experienc we've ever had. The staff was a nightmare.
Upon our arrival we asked the concierge for help with sending a box to the US. It would have been nice if he had offered to actually help with the shipment process but he literally told us we would have to do everything ourselves and that the only help he could offer would be to provide an old box.
One of the shipping services he suggested using was FedEx. It took us over an hour on the phone with FedEx to arrange the shipping ourselves. Since we had no way of weighing our items that complicated the process even more. We finally managed to get the label prepared and FedEx told us we would need to arrange a pickup for the box locally.
When we called the front desk for help with this and how to do it I was abruptly and rudely told once again that I would have to do it myself.
So the next day we carried our stuff to ship and walked .5km to where we thought there was a FedEx but it turned out it was not actually a FedEx, but a store where people leave FedEx packages. We didn't have any of the shipping material so we lugged the packages back to the hotel.
At that point, we came back exhausted and still in need of help with our shipment. Finally, we talked to a woman who was definitely by far much more helpful than anyone else at this hotel had been up to this point. She immediately called FedEx to arrange a pickup for us and we had to wonder why someone didn't offer to do this before. Indeed, two prior employees lied to us by telling us all the hotel could do is get us an "old box." This was obviously because they just didn't want to help. But now Monica showed the hotel could, in fact, help us send off a box. So we gave Monica the box and she sent it off.
This ended up being a nightmare but first, another nightmare!
As soon as we gave Monica the box, the hotel staff noticed that we had our luggage and asked if we needed a ride to the airport. We did, and they told us a cab outside would take us to the airport. So we put our luggage in the cab and the diver asked us which terminal, we said "Lufthansa," and he said "Terminal 2" and off we went. It was only when the cab ride lasted much longer than our drive from the airport to the hotel a couple days before that we learned that he was taking us to the WRONG AIRPORT.
We had never to Milan before and didn't know there was more than one airport. No one from the hotel asked us which airport or told us there was more than one. Had they done so, we would have gone to the RIGHT airport since it was the only airport name we knew.
Anyway, long story short, we went way out of our way and missed our flight and it cost us almose 500 bucks. When I asked the hotel and Marriott to do something, ANYTHING to make us feel better about it, they said it was totally our fault. But worse, they lied!! They said that we "must have" booked the taxi on line and put in the wrong information.
No. The hotel staff ran over to the cab that was already there and told him to "take us to the airport." THEY knew there was more than one airport but never pointed this out or asked us which airport we wanted to go to. We had no chance to avoid this disaster. But, they refused to do ANYTHING and we incredibly rude about it. And, as I mentioined above, they lied.
THEN, when we got back to the US, FedEx held up the package for MONTHS becaue the paperwork that Monica was taking care of had been filled out wrong. When we tried to get informatoin about this from the hotel, they first omitted the shipping documents, THEN they sent us the WRONG documents, and finally sent us the right document that had been filled out wrong. It took months to untangle this. And, once again, neither the hotel nor Marriott would do ANYTHING to show they were sorry.
No one should EVER stay at this hotel. The staff, especially the management, cannot be trusted to (i) do things competently or (ii) tell the truth when things go wrong.
Just awful.
Upon our arrival we asked the concierge for help with sending a box to the US. It would have been nice if he had offered to actually help with the shipment process but he literally told us we would have to do everything ourselves and that the only help he could offer would be to provide an old box.
One of the shipping services he suggested using was FedEx. It took us over an hour on the phone with FedEx to arrange the shipping ourselves. Since we had no way of weighing our items that complicated the process even more. We finally managed to get the label prepared and FedEx told us we would need to arrange a pickup for the box locally.
When we called the front desk for help with this and how to do it I was abruptly and rudely told once again that I would have to do it myself.
So the next day we carried our stuff to ship and walked .5km to where we thought there was a FedEx but it turned out it was not actually a FedEx, but a store where people leave FedEx packages. We didn't have any of the shipping material so we lugged the packages back to the hotel.
At that point, we came back exhausted and still in need of help with our shipment. Finally, we talked to a woman who was definitely by far much more helpful than anyone else at this hotel had been up to this point. She immediately called FedEx to arrange a pickup for us and we had to wonder why someone didn't offer to do this before. Indeed, two prior employees lied to us by telling us all the hotel could do is get us an "old box." This was obviously because they just didn't want to help. But now Monica showed the hotel could, in fact, help us send off a box. So we gave Monica the box and she sent it off.
This ended up being a nightmare but first, another nightmare!
As soon as we gave Monica the box, the hotel staff noticed that we had our luggage and asked if we needed a ride to the airport. We did, and they told us a cab outside would take us to the airport. So we put our luggage in the cab and the diver asked us which terminal, we said "Lufthansa," and he said "Terminal 2" and off we went. It was only when the cab ride lasted much longer than our drive from the airport to the hotel a couple days before that we learned that he was taking us to the WRONG AIRPORT.
We had never to Milan before and didn't know there was more than one airport. No one from the hotel asked us which airport or told us there was more than one. Had they done so, we would have gone to the RIGHT airport since it was the only airport name we knew.
Anyway, long story short, we went way out of our way and missed our flight and it cost us almose 500 bucks. When I asked the hotel and Marriott to do something, ANYTHING to make us feel better about it, they said it was totally our fault. But worse, they lied!! They said that we "must have" booked the taxi on line and put in the wrong information.
No. The hotel staff ran over to the cab that was already there and told him to "take us to the airport." THEY knew there was more than one airport but never pointed this out or asked us which airport we wanted to go to. We had no chance to avoid this disaster. But, they refused to do ANYTHING and we incredibly rude about it. And, as I mentioined above, they lied.
THEN, when we got back to the US, FedEx held up the package for MONTHS becaue the paperwork that Monica was taking care of had been filled out wrong. When we tried to get informatoin about this from the hotel, they first omitted the shipping documents, THEN they sent us the WRONG documents, and finally sent us the right document that had been filled out wrong. It took months to untangle this. And, once again, neither the hotel nor Marriott would do ANYTHING to show they were sorry.
No one should EVER stay at this hotel. The staff, especially the management, cannot be trusted to (i) do things competently or (ii) tell the truth when things go wrong.
Just awful.
Business traveller
Comment: 10 Jan 2025
Stayed in: Dec 2024
Perfect.
Located on the edge of Chinatown.
Very nice, stylish, clean, impeccable service, tasty restaurant.
The room was nice, clean and equipped with everything you would expect.
Breakfast at the height with views of Milan.
A location to consider in Milan for business or vacation.
Very nice, stylish, clean, impeccable service, tasty restaurant.
The room was nice, clean and equipped with everything you would expect.
Breakfast at the height with views of Milan.
A location to consider in Milan for business or vacation.
Hotel response
Comment: 12 January
Gentile Ospite,
La ringraziamo per essere stato nostro ospite e grazie mille per il tempo dedicato a condividere questo bellissimo feedback.
Siamo davvero felici che abbia apprezzato la nostra posizione, la pulizia e lo stile delle stanze, così come il servizio e la colazione con vista su Milano.
La sua opinione è molto importante per noi, ci motiva a continuare a offrire un'esperienza di alta qualità.
Speriamo di accoglierla nuovamente presto ad Hotel VIU Milan.
Cordiali saluti,
Matteo - Guest Relations
La ringraziamo per essere stato nostro ospite e grazie mille per il tempo dedicato a condividere questo bellissimo feedback.
Siamo davvero felici che abbia apprezzato la nostra posizione, la pulizia e lo stile delle stanze, così come il servizio e la colazione con vista su Milano.
La sua opinione è molto importante per noi, ci motiva a continuare a offrire un'esperienza di alta qualità.
Speriamo di accoglierla nuovamente presto ad Hotel VIU Milan.
Cordiali saluti,
Matteo - Guest Relations
Very good location
6 Via Aristotile Fioravanti, Municipio 8, Milan, 20154, Italy|0.91 miles from Claudio Celastani
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel.
2 years old and under
Children can use extra beds for free.
Children can use extra beds for an additional charge of EUR 90.0.
Pets allowed with extra charge.
Breakfast available.
Breakfast price
£34 (≈EUR 40.0)/person
Breakfast menu
Buffet.
If the adult is accompanied with a child, the child's surname must be same as the adult's. If not, a letter of authorization from the child's parents is required.
Please check with the hotel about the regulations for adjusting the air conditioning temperature as new regulations have been implemented to support environmental protection.
The hotel accepts the following payment methods:
Cash
Hotel Viu Milan: FAQs
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