Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests. An accommodation tax per person per night is not included in the price and needs to be paid at the property. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Swimming pool #1 is closed from Mon 02 Mar 2026 until Fri 06 Mar 2026 Swimming pool #1 is closed from Mon 07 Sept 2026 until Fri 11 Sept 2026 A deposit via PayPal for non-refundable plan is required to secure guest reservations. The property will contact the guests after booking on instructions about payment. Guests must make the payment via PayPal within the instructed date or guest reservations may be cancelled. Spa & Pool access is available at an additional charge, unless included in room charge. Please note that children 3 years old and below cannot enter the spa facilities including the open-air heated tub, hot springs bath and pool. Children 12 years old and younger must be accompanied by an adult. Children 13 years and older may enter the fitness centre. We would like to announce that all the facilities in the pool area will be temporarily closed for regular maintenance. The maintenance will be held on the following dates. ・From Monday, September 29, 2025 to Friday, October 3, 2025 ・From Monday, March 2, 2025 to Friday, March 6, 2025 The fitness gym, bathing area with “Onsen” bath and locker rooms can be used during the above periods. The swimming pool, dry sauna, Jet bath and steam sauna will be closed.