Palais Faraj Suites & Spa
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Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast available. |
Pets | Pets are not allowed. |
Children | Children are welcome at this hotel. |
Amenities
More about Palais Faraj Suites & Spa
Palais Faraj Suites & Spa
Set in the heart of Fès in a former Arab-Moorish palace, Palais Faraj Suites & Spa offers a view of the medina.
Ratings and reviews
Traveller reviews
Comment: 17 Dec 2024
Stayed in: Dec 2024
Enjoy Fes Starting From the Palais Faraj
Hotel response
Comment: 18 December
Thank you for choosing Palais Faraj Suites & Spa for your stay in Fès, we are thrilled to read your comments describing the hotel and the situations experienced, made in complete objectivity
Your comment will be shared with the whole team .
Best Regards
Comment: 22 Nov 2024
Stayed in: Nov 2024
The breakfast buffet was a highlight, offering a wide variety of options to start the day. However, the bar was surprisingly underwhelming, missing some of the standard offerings you’d expect from a 5-star hotel.
The location is both a pro and a con—situated on a busy road but conveniently close to the entrance of the Medina.
Overall, while Palais Faraz has its moments, it doesn’t quite meet the standards of other 5-star hotels I’ve experienced. There’s room for improvement, particularly in the rooms and bar service.
Comment: 18 Nov 2024
Stayed in: Sep 2024
SCAMMED!
My original email with the request for an extra bed was approved with email confirmation, so it is not clear why I was denied the request once I got into the hotel.
In addition to that, the staff member was just making up the new quotes and new rules on the go.
When I asked them for an additional bed, first response was $50
By the time it took me to get to my room and come down to the lobby with the payment, the price went up to $55
Then this employee made a phone call and informed me that it was not possible to add a bed in our room at all.
So either he and whoever he talked to on that phone - just made up their own rules or I was placed in the room smaller that was originally booked.
Bunch of scammers!
Hotel management didn't even reply to my email that i sent them upon my return home!
Hotel response
Comment: 23 November
I feel very sorry to see your disappointment regarding the booking you made with us on 25th May for a stay of 10-12 September 2024.
The Classic room you have block is only for 2 persons and can only host a baby crib.
When you requested by email an extra bed we agreed because our reservation team assigned you a larger room that can host an extra bed at 750MAD ($75)
On August 7th you canceled the extra bed.
When you got to the hotel and asked for an extra bed the team offered you a discounted rate of $50 and unfortunately, another team member provided later another rate, we're sorry for that.
Concerning the rooms, the hotel provides you with the category you booked for.
I do apologize for all this misunderstanding that has upset you upon arrival.
Best Regards
Comment: 1 Nov 2024
Stayed in: Nov 2024
If you do not want to climb multiple flights of stairs and you want to stay here book a suite
When we checked in we brought to a series of stairs and frankly were shocked .
It seems none of the classic rooms are accessible by elevator. The hotel reports it’s on the web site but only if you go to the classic room and click on it.
We were not happy and the hotel to its credit gave us a room on the ground floor which was an upgrade to a suite. But only for 2 nights. We had to pack up and move to the classic room which is quite lovely except for climbing 2 flights of stairs
Overall service in the hotel which calls itself a 5 star is not what one expects.
We had a bad experience in the restaurant as well. We reserved a room in the main restaurant with a view but on arrival were dumped in the breakfast room. My wife and I had to plead with the restaurant manager twice to get a table in the main restaurant next to a window despite the fact that there were empty tables.
The physical property is beautiful and well kept up and the rooms are beautiful.
We requested to speak to a manager but nothing happened til our travel agent got involved
To their credit they offered us a massage and a free dinner.
I am now in the new room and the TV is not working and it took all day to find it could not be fixed.
Breakfast is bountiful and tasty and was the bright spot in this stay.
If you choose to stay here book a suite and don’t expect too much in the way of service.Pool is nice but not heated.
Hotel response
Comment: 22 November
We understand your concerns about the stairs leading to the classic room. Please be assured that this information is communicated to all travel agents and online travel agencies. Thank you for your understanding.
Regarding our restaurant, reservations must be made in advance; therefore, we were unable to provide you with the tables that were previously booked.
Additionally, our pool has never been promoted as a dining option with any partners.
Best regards,
Comment: 24 Sep 2024
Stayed in: Sep 2024
Very good location
Arsat El Hammoumi, Fes El Bali, Fes, 30000, Morocco|0.32 miles from Bab Boujloud
10 things to dowithin 0.51 miles
Transportationwithin 1.81 miles
Airportwithin 8.60 miles
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel.
2 years old and under
Children can use extra beds for free.
From 3 to 16 years old
Children can use extra beds for an additional charge of MAD 734.02.
Pets are not allowed.
Breakfast available.
Breakfast price
Please contact hotel for price information.
Breakfast options
American breakfast, Halal breakfast.
Breakfast menu
Buffet.
Please inform Palais Faraj Suites & Spa in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Guests under the age of 18 can only check in with a parent or official guardian. Please note that when booking a room on 31 December, the price for the dinner is included in the rate. The cost of the dinner must be paid whether you attend or not.
According to government policy and social customs in Morocco, marriage certificate need to be provided upon check in if a male and female shares a room and one of them is Moroccan or Muslim. For sharing rooms, if either or both of guests are Moroccans, they will be required to show a marriage certificate, otherwise the hotel reserves the right to reject for check-in.
Cash
